Service & Support

There are many ways in which the productivity of machine tools can be influenced. First and foremost, FANUC dedicates more than 30% of its employees to R&D to provide the most reliable, efficient and innovative CNC systems available - ensuring the very lowest Total Cost of Ownership. In fact, we design our CNC systems to have the highest Mean Time Between Failure (MTBF) in the industry – 17 to 32 years on our current CNC systems. No one else even comes close to this.

Additionally, FANUC has invested its resources not only in developing the most advanced, reliable controls – but also in cultivating the brightest and the most experienced support team in the CNC industry. So, when you buy a machine with a FANUC CNC, you are tapping into this knowledge base. The powerful combination of unmatched reliability, innovation and expertise gives you FANUC’s Ultimate Control. This gives you an edge over your competition and directly impacts your bottom line.

With over 100 field service engineers, 43 service centers and satellite offices strategically located across the Americas backed by free over-the-phone technical support and the fact that we provide a 25-year replacement part availability and support commitment* for our CNCs, FANUC is working for the success of your business now and in the future. With your productivity and uptime being paramount, you can depend on the most advanced service & support organization in the industry – here’s why:

Increase your functionality and productivity

Optimize your existing FANUC controls with new features and options
Train your operators and maintenance staff
Optimize your machines servo system
Retrofit your current controls with the latest CNC technology

Increase up-time

Fast expert on-site service with FANUC factory-trained service engineers and an average response time of less than 24 hours

Convenient and prompt expert toll free phone support with FANUC factory-trained service engineers
When you need us most - CS24 emergency after hours phone support with FANUC factory-trained service engineers

Minimize maintenance costs

Highest Mean Time Between Failure (MTBF) in the industry – 17 to 32 years on our current CNC systems
Largest inventory of genuine FANUC CNC systems and parts in the Americas
Free over-the phone technical support during normal business hours
Service contracts allow you to have planned yearly maintenance costs – easy to budget, no surprises
Economical repair and return services
Free part and labor for CNCs under warranty

Make a secure investment with a dependable partner

Genuine FANUC CNC systems and parts and FANUC factory-trained service & support
25-year replacement part availability and support commitment* for our CNCs
Largest inventory of genuine FANUC CNC systems and parts in the Americas
From one source, support for all your FANUC CNC and laser products
Worldwide support with 198 worldwide service centers

*When a FANUC CNC system is out of production, we strive to have replacement parts for 25 years. Replacement parts are available for purchase or through extended service contracts. If and when parts are no longer available due to discontinued component manufacturing, we offer repair and reuse. We strive to engineer replacement parts with the same functionality, form and fit. We offer on-site FANUC factory-trained service and support on FANUC CNCs for the lifetime of your machine.

Parts

Your decision in favor of a FANUC controlled CNC machine makes sound economic sense going forward. Not only will you have the world’s most reliable control but also the knowledge that we provide a 25-year parts and support commitment for our CNCs.

Options

Your FANUC CNC could achieve more than you might expect. Often it requires just an activation of software options that were not part of the original machine tool package.

Technical help-line

Specially trained engineers on the help-line answer your technical questions. Problems are often solved immediately by telephone.

Field service

A high level of product knowledge is guaranteed, due to frequent internal training that update our engineers. Do not accept “low cost” alternatives that can result in multiple service visits and numerous parts to diagnose repairs – this will result in longer downtimes and increased costs to you.

Custom services

FANUC CNC service engineers can perform a number of specialized task to improve the performance of your machine tool.

Training

We provide the best technical training in the industry with courses in our interactive corporate training center and cities across the U.S. Technical training will help your employees set up, configure and troubleshoot more efficiently, decreasing downtime and increasing productivity.

Retrofit

Retrofitting or rebuilding a machine tool could be, in most of the cases, a very cost effective investment. It would give a new life to an older machine for which the maintenance is starting to be an issue.

Worldwide service contacts

Find contacts for FANUC service around the globe here.